Privacy Policy

Last updated: 10 Oct, 2025

1. Introduction

Welcome to Empress Chauffeur Service Dubai (“ECS Dubai”, “we”, “our”, or “us”). We operate under the business name ECS Dubai and are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ecsdxb.ae or utilize our premium luxury chauffeur and executive transport services in Dubai and across the United Arab Emirates.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our chauffeur services. By accessing our website, booking a vehicle, or utilizing our services, you consent to the practices described in this privacy policy.

2. Information We Collect

We collect information that you or your representatives (such as corporate travel coordinators) provide directly to us when booking or utilizing our premium chauffeur services.

2.1 Personal Information

• Identity Information: Full name, date of birth, nationality, and passport or Emirates ID number (when required for security or corporate bookings).
• Contact Information: Email address, mobile phone number, WhatsApp number, and mailing or corporate billing address.
• Booking and Itinerary Information: Pickup and drop-off locations, flight details (flight number and arrival time for airport transfers), route preferences, scheduling requests, and specific guest instructions.
• Passenger Manifests: Names and details of additional passengers traveling with the primary booker.
• Payment Information: Credit/debit card details, billing address, and transaction histories processed through our secure gateways.

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, and unique device identifiers.
• Usage Data: Pages visited on our website, time spent on pages, links clicked, and search queries.
• Location Data: Approximate or real-time location data when using our mobile-optimized website or interaction tracking for booking pickups.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking tools to personalize your browsing experience and streamline the reservation process.

2.3 Vehicle and Fleet Management Information

To ensure corporate efficiency, premium safety, and strict regulatory compliance, we monitor our executive fleet via:

• GPS tracking and real-time fleet management software to coordinate accurate arrival times and ensure passenger safety.
• Route optimization, mileage data, and toll tracking (such as Salik charges).
• Incident, traffic safety, or accident reports to protect passengers and staff.

3. How We Use Your Information

We use your data strictly for legitimate business operations and high-end service delivery, specifically:

• To Provide Chauffeur Services: Organizing and fulfilling your transport requests, tracking flights to ensure punctual airport pickups, coordinating dispatch, and communicating vehicle/driver details to you.
• To Process Payments: Finalizing transport charges, maintaining corporate accounts, handling corporate invoicing, and issuing refunds.
• To Communicate With You: Sending instant booking confirmations, SMS or WhatsApp notifications containing driver details, receipts, customer satisfaction surveys, and critical operational updates.
• To Ensure Safety & Fleet Integrity: Monitoring vehicle dispatch locations to safeguard passengers, optimize routes, and manage logistics.
• To Comply With Legal Obligations: Reporting transport logs as required by local transport authorities, responding to law enforcement requests, and maintaining mandated financial records.
• To Improve Our Business: Analyzing data trends to upgrade our luxury fleet experience and improve website functionality.
• For Targeted Marketing: Sharing seasonal offers, corporate booking deals, and company newsletters (you retain the right to opt-out at any time).

4. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. We only share data under the following conditions:

• With Internal Chauffeurs & Fleet Dispatchers: Providing assigned professional drivers with the minimum necessary details (your name, pickup location, destination, and phone number) required to complete your journey.
• With Corporate Clients: If your trip is organized or paid for by your employer or a third-party corporate travel platform, we share itinerary and billing logs with that entity.
• With Third-Party Service Providers: Partnering with trusted vendors who facilitate payment gateways, web hosting, IT systems, and insurance providers.
• For Legal Compliance: Disclosing data to meet UAE legal requirements, cooperate with government authorities—including the Dubai Police and the Roads and Transport Authority (RTA)—or comply with judicial court proceedings.
• With Your Express Consent: Sharing data for specific purposes requested explicitly by you.

5. Data Security

We execute strict technical and organizational safety protocols designed to keep your private data safe from unauthorized access, modification, or exposure.

• All data transfer through our website is protected using industry-standard SSL/TLS encryption.
• Payment processing matches strict PCI DSS compliance frameworks.
• Access to customer files is gated on a strict, “need-to-know” basis for authorized logistics personnel and administrators only.
• We run routine software audits and maintain physically guarded office storage for critical paperwork.

Please note that no internet-based transmission or digital storage grid is completely risk-free. While we actively work to isolate and protect your data, absolute security cannot be guaranteed.

6. Data Retention

We store your data only for as long as necessary to meet the operational functions stated in this document, or to adhere to UAE regulatory requirements:

• Corporate and Booking Logs: Up to 7 years to meet UAE Commercial and Tax laws.
• Payment and Invoice Records: Up to 7 years to comply with local financial auditing.
• Marketing Information: Kept valid until you manually unsubscribe or ask to remove your address.

7. Your Privacy Rights

Depending on your residency and local data regulations, you may exercise specific control over your personal files, including:

• Right to Access: Request a detailed report of the personal records we hold about you.
• Right to Correction: Ask us to amend or update outdated or incorrect details.
• Right to Deletion: Request total deletion of your profile data (provided it does not conflict with active UAE commercial record-keeping laws).
• Right to Object/Withdraw: Instantly drop out of marketing distributions or stop processing data built on voluntary consent.

To execute these rights, please send an inquiry directly to our corporate email listed in Section 12.

8. Cookies and Tracking Technologies

Our platform tracks basic website cookies to improve navigation and map out digital performance. You can choose to reject non-essential tracking cookies inside your web browser tools. Please note that blocking essential cookies may restrict certain automatic interactive tools on our booking forms.

9. Third-Party Links

Our website links out to our verified official social media profiles and digital payment systems. We are not liable for the privacy frameworks active on external websites. We suggest reviewing the separate privacy statements on those pages when leaving our platform.

10. Children’s Privacy

Our corporate transportation services are intended for adults, business professionals, and individuals capable of entering legal agreements. We do not deliberately gather data from unaccompanied minors under the age of 18 without explicit parental or corporate supervisor consent.

11. International Data Transfers

Your data may occasionally be transferred across international clouds to execute global cross-border transactions or update global secure server centers. We enforce appropriate security parameters to keep all international data flows compliant with modern safety frameworks.

12. Changes to This Privacy Policy

We reserve the right to revise this document periodically to mirror updates to corporate workflows, transport laws, or industry standards. Any changes will immediately go into effect when the updated document is published alongside a new “Last updated” stamp.

13. Contact Us

For questions regarding data processing, or to update your personal details, please reach out to our corporate headquarters:

• Company Name: Empress Chauffeur Service Dubai (ECS Dubai)
• Address: 1122 Tamani Art Offices, Business Bay, Dubai, UAE
• Phone / Mobile: +971 50 152 1962
• Landline: +971 4 347 8480
• Email: sales@ecsdxb.ae
• Website: www.ecsdxb.ae

14. Governing Law

This privacy policy is governed, evaluated, and structured under the sovereign laws of the United Arab Emirates. Any formal dispute arising out of these practices shall fall under the exclusive legal jurisdiction of the courts of Dubai, UAE.