How to Book Your Chauffeur Service with ECS Dubai
From your first request to the written journey confirmation.
Booking a chauffeur with Empress Chauffeur Service Dubai starts with a clear itinerary. Our website form sends your request to the ECS Dubai reservations team so we can review the route, service period, passenger needs and availability with our dispatch team. This guide explains what to enter, what happens after you press Send Request, and how to check your final confirmation before travelling.
1. Choose the service that fits your journey
Open the ECS Dubai booking form and choose One Way Transfer, Round Transfer, Hourly Service, Half Day (5 Hours) Service or Full Day (10 Hours) Service. A direct airport-to-hotel trip has different requirements from a day with meetings and several stops. If you are unsure which option fits, describe the full plan in Notes for driver and ask our reservations team to advise.
Our hourly versus full-day guide helps you compare the two service periods. Selecting a period in the form is a request, rather than a guarantee that every proposed stop can fit into that time.
2. Enter the first pickup and drop-off addresses
Write the complete address in 1st Pickup address and 1st Drop-off address. Include the hotel or building name, tower, entrance and area where relevant. You can type the address freely without selecting a map suggestion. For an airport, add the airport and terminal, then put the flight number and arrival details in the notes.
For several destinations, enter the first journey’s addresses and describe the later stops in order in the notes. Tell us about venue access, planned waiting or a particular meeting entrance. A clear route helps our dispatch team prepare an appropriate pickup plan.
3. Choose the date and pickup time
Select today or a later date. For UAE journeys, use Dubai/UAE local time. The outbound pickup must be at least two hours after the current time; a future date does not mean you need to select the same clock time as today. For an urgent request outside the form’s booking window, call our team to ask about availability.
For flights, the landing time is useful information but may differ from your agreed meeting time. Allow for immigration, baggage collection and the confirmed airport meeting arrangements. Consult our airport pickup checklist or the official flight-status and UAE visa links before travel.
4. Add return details and count every passenger
For a round transfer, complete the return pickup address, return drop-off address, return date and return time when those fields appear. Review both journeys carefully; the return may start from a different entrance or property.
Select the total number of passengers, including children and travelling staff. The dropdown accepts 1 to 50. Describe large suitcases, cabin bags and bulky equipment in the notes. Passenger count alone does not establish whether luggage will fit. Our vehicle, passenger and luggage guide explains what information to share.
5. Tell us about the itinerary and your contact details
Use Notes for driver for extra stops, flight details, requested vehicle category, child-seat needs, access requirements or other arrangements you would like us to check. Browse the fleet showcase and use View Details for more vehicle photos. The displayed images are representative; ask our reservations team to confirm the assigned vehicle and any specific requirement.
Your customer name and WhatsApp number are required. Include the country code; international numbers are welcome. Email is optional, but enter a valid email address if you want an email acknowledgement and later confirmation. Check the spelling and phone number before submitting.
6. Send the request and review the quotation
Press Send Request once and wait for the result. A successful submission saves the request for our team. When a valid email address is supplied, the system sends an acknowledgement; this acknowledges receipt and does not itself confirm the reservation. Keep your request number so our team can find the itinerary when you call or send a WhatsApp message.
Our reservations team will review availability and clarify the itinerary, vehicle category, price and payment arrangements. Read the payment methods and booking terms before accepting. Confirm the total and any applicable charges in writing.
7. Check the written booking confirmation
Before travelling, check the agreed pickup and return details, date and time, passenger count, vehicle category, service period, total price and meeting instructions. Contact ECS Dubai if anything differs from your request or your schedule changes. Our team will advise on amendments under the applicable booking terms.
Booking checklist
- Service type and complete first pickup and drop-off addresses.
- Dubai/UAE date and time, with at least two hours’ notice for outbound pickup.
- Return journey details where applicable.
- All passengers, luggage and special requests.
- Your name, international WhatsApp number and email if an email receipt is wanted.
- Written agreement on the arrangements and final price.
Send your ECS Dubai chauffeur request, call +971 50 152 1962, or contact our team on WhatsApp for help planning your journey.